Alice Pack

About Shipping

We will ship your order within 5 working days, exceptions to Saturday, Sunday and Holidays.
For pre-order items, kindly refer to the shipping details listed in the product page. Kindly note that delivery schedule may change for pre-orders.
Purchased items will be shipped to the address you specified upon checkout.

We will not be shipping to addresses where we are unable to identify the receiver, as well as any addresses such as private post office box or poste restante to avoid any transfer of the shipment

About Returns

If, for any reason, you’re not pleased with your purchase, you will have 14 days from the receipt of your order to return the item(s) to sacai.

We recommend booking the service within 7 days of receiving your order to ensure it arrives safely back in our hands before the 14 day return window expires.

Please note that the customer will be responsible for shipping returns charges for their convenience.

Upon receiving the products, please thoroughly check all products received before removing the product tags and disposing packages.

Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included. Any attachment included in the order are also considered to be part of the product and will need to be returned.

Footwear and accessories must be returned with the original branded boxes.

No returns will be made if scratches and any damages are found.

Sale items are not applicable for returns.

For any products not following the return policy, we will not be able to offer you the refund.