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    Customer Service

    Need some help? If our FAQs page hasn't already answered your question, send us a message and we will respond as soon as possible. If your query relates to a specific order or product, please include your order number or product details.

    We've recently moved to a new e-commerce solution. For orders placed prior to February 19th 2025 please contact our Customer Support Team at ec-support@sacai.jp

    Japan Customer Service

    Phone:050-1722-4164 Email:ec-support@sacai.jp

    Available 9am - 6pm JST MON-FRI (except public holidays)

    International Customer Service

    Email:ec-support@sacai.jp(Email only)

    Available 9am - 6pm JST MON-FRI (except public holidays)