Customer Service

Cookies Policy

Introduction

This is the privacy and cookies policy for [http://www.sacai.jp], being the e-commerce website of sacai (we, us and our) for the sale and purchase of our products (Site). For the purposes of European data protection legislation (Data Protection Law), we are the data controller in relation to the personal data processed in accordance with this policy.

We are committed to protecting your privacy on-line when visiting the Site or communicating electronically with us. We appreciate that you do not want the personal information you provide to us distributed indiscriminately and here we explain how and why we collect and process personal data, what we do with it and what controls you have.

Whose personal data do we process?

We may process personal data relating to you if:
● You are a user of the Site.
● You are a customer of us.
● You use our products.
● You are someone to whom we want to advertise or market our products.

By using the Site, you acknowledge that you have read the terms of this privacy and cookies policy.

We will treat all your personal information as confidential (although we may disclose this information in the circumstances set out below). We will keep it on secure servers (as further detailed below) and we will fully comply with all applicable Data Protection Law and consumer legislation.

Information we may collect from you

Through your use of the Site, we may collect and process the following information about you:

● information (such as but not limited to your name, email address, billing address, delivery address, telephone number, product selections, payment type and card expiry number or log in and password details) that you provide by completing forms on the Site, including if you register as a user of the Site, purchase any goods from the Site, upload or submit any material via the Site, request any information, or enter into any competition or promotion we may sponsor;

● Information relating to transactions with us involving details of goods that we have supplied to you.

● Information provided to us when you communicate with us, for example by email or phone. This includes communications you send to us, for example to report a problem or to submit queries, concerns or comments regarding the Site or its content.

● information from surveys that we may, from time to time, run on the Site for research purposes, if you choose to respond to, or participate in, them.

● Internet pages you have visited immediately before coming to the Site or pages you visit immediately after leaving the Site.

You are under no obligation to provide any such information. However, if you should choose to withhold requested information (e.g. your address or payment details), we may not be able to provide you with certain services.

We may, from time to time, run referral programmes or similar initiatives, such as a "Tell a Friend" programme, that invite you to provide us with the name and email address of someone who is known to you who may find our products or services to be of interest. We will only use those contact details for the purpose of the relevant initiative (and not for general marketing purposes). By providing us with their details, you confirm that you have their permission to do so and must not provide us with the details of anyone from whom you do not have such permission. We reserve the right to identify you as the person who has made the referral in the message that is sent to them.

Cookies

What are Cookies
Most websites you visit will use cookies to improve your user experience by enabling that website to remember you, either for the duration of your visit (using a 'session cookie') or for future visits (using a 'persistent cookie').
A cookie is a simple text file that is issued to your computer when you visit a website and which stores and sometimes tracks information about your use of a website. Each cookie is unique to your browser. It will contain some anonymous information such as a unique identifier, the website name and some digits and numbers. It allows a website to remember things like your preferences or what's in your shopping basket.
Although they do identify a user's computer, cookies do not personally identify users, and passwords and credit card information are not stored in cookies.
Cookies are not programs and therefore cannot contain viruses or other malicious software.

How We Use Cookies
You can find a summary of the various types of cookies we use below. Our cookies are used for 5 types of purpose:

We use the following categories of cookies on our Site.

◾CATEGORY 1: STRICTLY NECESSARY COOKIES

These cookies are essential in order to enable you to move around the Site and use its features. Without these cookies, services you have asked for such as remembering your login details or shopping basket items cannot be provided. These cookies are passed under HTTPS in an encrypted format. This provides the most security when identifying you as a user.

◾CATEGORY 2: PERFORMANCE COOKIES

These cookies collect anonymous information on how people use our Site. For example, we use Google Analytics cookies to help us understand how customers arrive at our Site, browse or use our Site and highlight areas where we can improve areas such as navigation, user experience, shopping experience and marketing campaigns. The data stored by these cookies never shows personal details from which your individual identity can be established.

Google Analytics is a system used by many websites to record information about who visits a website. Google sets five different cookies with expiry dates ranging from 1 day to 2 years. These cookies are used mainly to differentiate between first time visitors to a website and repeat visitors. They do not contain any personally identifiable information. You can find out more about how Google uses cookies at http://www.google.com/intl/en/analytics/privacyoverview.html

◾CATEGORY 3: FUNCTIONALITY COOKIES

These cookies allow us to:

remember choices you make such as the country you visit our Site from, language and search parameters such as size, colour or product line. These can then be used to provide you with an experience more appropriate to your selections and to make the visits more tailored and pleasant. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites. remember that you have visited us before; this means we can identify the number of unique visitors we receive. This allows us to make sure we have enough capacity for the number of users that we get.

◾CATEGORY 4: TARGETING COOKIES OR ADVERTISING COOKIES

These cookies collect information about your browsing habits in order to make advertising more relevant to you and your interests. They are also used to limit the number of times you see an advert as well as help measure the effectiveness of an advertising campaign. The cookies are usually placed by third party advertising networks. They remember the websites you visit and that information is shared with other parties such as advertisers. For example, we use third party companies such as Criteo to provide you with more personalised adverts when visiting other websites.

◾CATEGORY 5: SOCIAL MEDIA COOKIES

These cookies allow you to share what you’ve been doing on the Site on social media such as Facebook and Twitter. These cookies are not within our control. Please refer to the respective privacy policies for how their cookies work.

Cookies on the Site
Some of the cookies on the Site are set by us and some are set by third parties who are delivering services on our behalf.

Controlling or deleting cookies
Most web and mobile device browsers automatically accept cookies but, if you prefer, you can change your browser to prevent that or to notify you each time a cookie is set.

If you want to delete any cookies that are already on your computer, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies.

Information on deleting or controlling cookies is available at www.AboutCookies.org, which includes additional useful information on cookies and how to block cookies using different types of browser or mobile device.

Please note that by deleting or restricting cookies or by disabling future cookies you may not be able to access certain areas or features of our Site or take full advantage of the Site.

To opt out of being tracked by Google Analytics across all websites visit Google Analytics Opt-out Browser Add-on.

If you'd like to opt out of other third party cookies relating to behavioural advertising, please go to www.youronlinechoices.eu. Opting out does not mean you will no longer receive online advertising. It does mean that the company or companies from which you opted out will no longer deliver ads tailored to your web preferences and usage patterns.

We (and other third parties acting on our behalf) may automatically track and collect information about the IP address, domain service, country location, time zone, language, the type of computer and web browser you are using and the pages you visit (including by using web beacons and other similar technology). If you access our Site via your mobile device, we may also collect information about your mobile provider and your mobile device. We use this information so that we can administer and improve our system, analyse trends, track users' movements, gather broad demographic information for aggregate use and detect suspicious or fraudulent transactions. If these automated processes reject your transaction on the basis that it is a suspicious or fraudulent, you may contact us and ask us to reconsider the decision within 21 days of receiving such notification. We are likely to use very similar criteria to review your transaction in person so there is no guarantee that the decision will be different.

Contacting us

Please submit any questions, concerns or comments you have about this cookie policy or any requests concerning your personal data by email to [ec-support@sacai.jp] or write to us at:
5F Three F Minami-Aoyama Building,6-11-1 Minamiaoyama, Minato-ku,Tokyo, 107-0062, Japan